Refund policy
🔄 Exchange Policy
We offer a 30-Day Hassle-Free Exchange Guarantee from the date of delivery.
If you would like to exchange your case for a different model, color, or phone size, simply contact us.
Your replacement will be shipped within 2 business days after we receive the returned item.
Note: Return shipping costs are the customer’s responsibility.
↩️ Return Policy
At CaseMuses, your satisfaction is our top priority.
You may return any eligible item within 30 days of delivery (including return shipping time) for a full refund.
✅ Eligible Return Reasons:
- Ordered the wrong phone model or size
- Unsatisfied with the product design or quality
- Received an item different from the description
📦 Return Instructions:
- Email us at casemuses@gmail.com with your order number and reason for return
- Items must be returned in original packaging and unused condition
- Customers are responsible for all return shipping costs and any duties
Lost Return Packages: If a return package is lost in transit, 20% of the item value (excluding shipping) will be refunded.
💳 Refund Processing:
- Inspection will be completed within 7 business days after receipt
- Full refund will be processed within 7 business days upon approval
📬 Need Help?
For any questions or assistance with returns or exchanges, please contact us at:
Email: casemuses@gmail.com