Shipping policy
Order Processing
All orders take 2–3 business days to process before shipping. Express orders placed before 11 AM EST are shipped the same day.
Orders placed on weekends or holidays will be processed the next business day.
🌍 Shipping Costs & Times
| Region | Shipping Method | Cost | Estimated Delivery |
|---|---|---|---|
| United Kingdom | Standard | Free | 7–14 days |
| Expedited | $10 | 3–5 days | |
| USA & Canada | Standard | Free | 7–14 days |
| Expedited | $15 | 3–5 days |
📦 Shipping Address Guidelines
We ship to PO Boxes and international addresses via USPS.
Please ensure your shipping address includes all necessary details such as APT#, SUITE#, UNIT#, or BUILDING#. Orders with incomplete addresses may be delayed.
🔁 Returns & Refused Packages
If your order is refused or undeliverable and returned to us, we will issue a refund within 5 business days of receipt.
Shipping fees are non-refundable. A flat $10 restocking/shipping fee applies for refused packages.
🔒 Shipping Security
CaseMuses is responsible for any delivery failure caused by issues during transit.
If you encounter any shipping problems, please contact us at:
Email: casemuses@gmail.com